I have to admit that I gave up pretty quickly when reading about the World Bank's "100% citizen feedback agenda," described by for Integrity Action CEO Fredrik Galtung. His blog post is detailed to the point that it is hard to understand what the World Bank is actually doing. By giving up so early, I missed this gem of a paragraph:
A feedback system that uses the fix-rate as a KPI places the emphasis on being results oriented and delivering solutions, rather than simply identifying or reporting problems. As such, it will contribute to improving service delivery and development outcomes. A rising fix-rate will improve public trust in government and public office holders, improve the effectiveness of public services and assist policy makers in identifying the policy-level changes that both reduce the incidence of problems and further improve fix-rates.
Seriously...I can hardly understand this paragraph because it is an assemblage of empty, neoliberal business- and policy-speak. And remember: This only on the program level, so this is obviously not '100%' of what the Bank does-the Bank as institution will hardly become more open or responsive in this process-some managers in some programs may if they have sorted out their type As, Bs & Cs...I'd appreciate any help in translating the DevSpeak in the selected paragraph and the whole post. The basic idea makes sense, especially when articulated by World Bank president Jim Kim, but the analysis is above my paygrade.